{"id":2703,"date":"2026-05-25T23:35:48","date_gmt":"2026-05-25T21:35:48","guid":{"rendered":"https:\/\/econtinence.app\/tat-m\/frequently-asked-questions\/"},"modified":"2026-05-26T14:46:00","modified_gmt":"2026-05-26T12:46:00","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/econtinence.app\/en\/tat-m\/frequently-asked-questions\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"\t\t
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Frequently asked questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy hasn\u2019t my premium version been activated after a successful payment?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Sometimes it may take some time for the store to acknowledge the payment. Please wait a couple of minutes and then restart the app. The phone must have an internet connection to acknowledge the payment transaction.<\/p>\n

If this doesn\u2019t work, you can tap the \u201cRestore\/Reactivate Purchase\u201d button at the bottom of the page under \u201cGet Premium\u201d. This will make the phone perform a manual check with Apple\/Google to locate your subscription.<\/p>\n

If none of the above solves the issue, please send us a screenshot of your user-device-id, which can be found at the bottom of the ABOUT page in the app. You can do this via the contact page. If you receive an error message, please include a screenshot of that as well.<\/p>\n

Our technicians will then investigate the issue further, and you will receive a response from our customer support team.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I close the app?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

iPhone SE, iPhone 8 and earlier, and iPod touch<\/strong><\/em><\/p>\n

Double-click the Home button to show your most recently used apps.
Swipe right or left to find the app that you want to close.
Swipe up on the app\u2019s preview to close the app.<\/p>\n

iPhone X and later<\/em><\/strong><\/p>\n

Svep upp\u00e5t fr\u00e5n hemsk\u00e4rmens nedre kant och pausa i mitten av sk\u00e4rmen.
Svep till h\u00f6ger eller v\u00e4nster f\u00f6r att leta reda p\u00e5 appen som du vill st\u00e4nga.
Svep upp\u00e5t p\u00e5 appens f\u00f6rhandsvisning f\u00f6r att st\u00e4nga den.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I cancel my subscription?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Instructions for iOS (iPhone or iPad):
https:\/\/support.apple.com\/en-us\/118428<\/a><\/p>\n

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Instructions for Android:
https:\/\/support.google.com\/googleplay\/answer\/7018481?hl=en-GB&co=GENIE.Platform%3DAndroid&oco=1<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy am I not required to enter my security code?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

If you have chosen a security code, it is only required when the app has been turned off or inactive for a longer period of time. Only putting the app in the background for a short period will not be enough.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t Why aren\u2019t my reminders working? (Android)<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

This can occur if the app does not have access to unrestricted data usage. To allow this, follow the steps below.<\/span><\/p>\n

1. Long press on the app\u2019s icon and tap on the info icon in the menu that appears.<\/span><\/p>\n

2. Go to Mobile data\/Data usage and enable the switches for Background data and Unrestricted data usage.<\/span>
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy does it cost money to subscribe to the app?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The T\u00e4t\u00ae-m app has so far been free of charge thanks to support from the Swedish Prostate Cancer Association. Our collaboration continues, but now without financial support.<\/p>\n


To be able to continue offering and developing the app in the future, we have now launched an updated version with improved design, more features, and new content. A simpler version of the content is still available free of charge, while full access to all features is offered through a subscription. You can read more about the new app here.<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Frequently asked questions Why hasn\u2019t my premium version been activated after a successful payment? Sometimes it may take some time for the store to acknowledge the payment. Please wait a couple of minutes and then restart the app. The phone must have an internet connection to acknowledge the payment transaction. If this doesn\u2019t work, you […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":1915,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"both","_seopress_redirections_param":"","_seopress_redirections_type":301,"_seopress_analysis_target_kw":"","footnotes":""},"class_list":["post-2703","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/econtinence.app\/en\/wp-json\/wp\/v2\/pages\/2703","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/econtinence.app\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/econtinence.app\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/econtinence.app\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/econtinence.app\/en\/wp-json\/wp\/v2\/comments?post=2703"}],"version-history":[{"count":19,"href":"https:\/\/econtinence.app\/en\/wp-json\/wp\/v2\/pages\/2703\/revisions"}],"predecessor-version":[{"id":2752,"href":"https:\/\/econtinence.app\/en\/wp-json\/wp\/v2\/pages\/2703\/revisions\/2752"}],"up":[{"embeddable":true,"href":"https:\/\/econtinence.app\/en\/wp-json\/wp\/v2\/pages\/1915"}],"wp:attachment":[{"href":"https:\/\/econtinence.app\/en\/wp-json\/wp\/v2\/media?parent=2703"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}