{"id":1696,"date":"2022-08-29T11:29:24","date_gmt":"2022-08-29T09:29:24","guid":{"rendered":"https:\/\/econtinence.app\/dense\/frequently-asked-questions\/"},"modified":"2026-05-26T00:32:46","modified_gmt":"2026-05-25T22:32:46","slug":"faq","status":"publish","type":"page","link":"https:\/\/econtinence.app\/en\/tat\/faq\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"\t\t
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Frequently asked questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy hasn\u2019t my premium version been activated after a successful payment?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Sometimes it may take some time for the store to acknowledge the payment. Please wait a couple of minutes and then restart the app. The phone must have an internet connection to acknowledge the payment transaction.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I close the app?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

iPhone SE, iPhone 8 and earlier, and iPod touch<\/strong><\/em><\/p>\n

Double-click the Home button to show your most recently used apps.
Swipe right or left to find the app that you want to close.
Swipe up on the app\u2019s preview to close the app.<\/p>\n

iPhone X and later<\/em><\/strong><\/p>\n

Svep upp\u00e5t fr\u00e5n hemsk\u00e4rmens nedre kant och pausa i mitten av sk\u00e4rmen.
Svep till h\u00f6ger eller v\u00e4nster f\u00f6r att leta reda p\u00e5 appen som du vill st\u00e4nga.
Svep upp\u00e5t p\u00e5 appens f\u00f6rhandsvisning f\u00f6r att st\u00e4nga den. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I cancel my subscription?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Instructions for iOS (iPhone or iPad):
https:\/\/support.apple.com\/en-us\/118428<\/a><\/p>\n

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Instructions for Android:
https:\/\/support.google.com\/googleplay\/answer\/7018481?hl=en-GB&co=GENIE.Platform%3DAndroid&oco=1<\/a><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy am I not required to enter my security code?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

If you have chosen a security code, it is only required when the app has been turned off or inactive for a longer period of time. Only putting the app in the background for a short period will not be enough.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t Why aren\u2019t my reminders working? (Android)<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

This can occur if the app does not have access to unrestricted data usage. To allow this, follow the steps below.<\/span><\/p>\n

1. Long press on the app\u2019s icon and tap on the info icon in the menu that appears.<\/span><\/p>\n

2. Go to Mobile data\/Data usage and enable the switches for Background data and Unrestricted data usage.<\/span>
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy can\u00b4t I find the Premium features after an update of the app?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

A small number of users have experienced an issue where the Premium features disappeared as a result of an update of the app version.<\/p>\n

To resolve the issue, we recommend that you try the following steps in order:<\/p>\n

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  1. Click the Restore\/Reactivate Purchase button (Get Premium-Restore\/Reactivate Purchase).
    Not resolved? Proceed to step 2. <\/li>\n
  2. Avinstallera appen T\u00e4t<\/strong> helt. Om du eventuellt \u00e4ven har appen T\u00e4t-m<\/strong> nedladdad s\u00e5 avinstallera den ocks\u00e5. Ladda ner T\u00e4t<\/strong> fr\u00e5n AppStore eller Google Play igen. Klicka p\u00e5 knappen \u00c5teraktivera\/\u00e5terst\u00e4ll k\u00f6p<\/strong> (\u201dSkaffa Premium-\u00c5teraktivera\/\u00e5terst\u00e4ll k\u00f6p l\u00e4ngst ned p\u00e5 sidan). Inte l\u00f6st? Forts\u00e4tt till steg 3 <\/li>\n
  3. For Android users: If reinstalling does not help and you have already tried clicking Restore\/Reactivate Purchase, you can try clearing the app\u2019s data manually by going to <\/li>\n<\/ol>\n

    Inst\u00e4llningar -> Appar -> T\u00e4t -> Lagring -> Rensa Data<\/strong><\/p>\n

      \n
    1. Om inget av ovanst\u00e5ende l\u00f6ser problemet f\u00e5r du g\u00e4rna skicka en sk\u00e4rmdump p\u00e5 ditt user-device-id som syns l\u00e4ngst ned p\u00e5 sidan OM<\/strong> i appen, det g\u00f6r du via kontaktsidan<\/a>. F\u00e5r du upp ett felmeddelande s\u00e5 skicka g\u00e4rna en sk\u00e4rmdump p\u00e5 det ocks\u00e5. D\u00e5 kan v\u00e5ra tekniker kolla vidare p\u00e5 problemet och du f\u00e5r svar via v\u00e5r kundsupport. <\/li>\n<\/ol>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

      Frequently asked questions Why hasn\u2019t my premium version been activated after a successful payment? Sometimes it may take some time for the store to acknowledge the payment. Please wait a couple of minutes and then restart the app. The phone must have an internet connection to acknowledge the payment transaction. How do I close the […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":1664,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"both","_seopress_redirections_param":"","_seopress_redirections_type":301,"_seopress_analysis_target_kw":"","footnotes":""},"class_list":["post-1696","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/econtinence.app\/en\/wp-json\/wp\/v2\/pages\/1696","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/econtinence.app\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/econtinence.app\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/econtinence.app\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/econtinence.app\/en\/wp-json\/wp\/v2\/comments?post=1696"}],"version-history":[{"count":16,"href":"https:\/\/econtinence.app\/en\/wp-json\/wp\/v2\/pages\/1696\/revisions"}],"predecessor-version":[{"id":2709,"href":"https:\/\/econtinence.app\/en\/wp-json\/wp\/v2\/pages\/1696\/revisions\/2709"}],"up":[{"embeddable":true,"href":"https:\/\/econtinence.app\/en\/wp-json\/wp\/v2\/pages\/1664"}],"wp:attachment":[{"href":"https:\/\/econtinence.app\/en\/wp-json\/wp\/v2\/media?parent=1696"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}