Sometimes it may take some time for the store to acknowledge the payment. Please wait a couple of minutes and then restart the app. The phone must have an internet connection to acknowledge the payment transaction.

iPhone SE, iPhone 8 and earlier, and iPod touch

Double-click the Home button to show your most recently used apps.
Swipe right or left to find the app that you want to close.
Swipe up on the app’s preview to close the app.

iPhone X and later

From the Home Screen, swipe up from the bottom of the screen and pause in the middle of the screen.
Swipe right or left to find the app that you want to close.
Swipe up on the app’s preview to close the app.

Instructions for iOS (iPhone or iPad):
https://support.apple.com/en-us/118428

Instructions for Android:
https://support.google.com/googleplay/answer/7018481?hl=en-GB&co=GENIE.Platform%3DAndroid&oco=1

If you have chosen a security code, it is only required when the app has been turned off or inactive for a longer period of time. Only putting the app in the background for a short period will not be enough.

This can occur if the app does not have access to unrestricted data usage. To allow this, follow the steps below.

1. Long press on the app’s icon and tap on the info icon in the menu that appears.

2. Go to Mobile data/Data usage and enable the switches for Background data and Unrestricted data usage.

A small number of users have experienced an issue where the Premium features disappeared as a result of an update of the app version.

To resolve the issue, we recommend that you try the following steps in order:

1. Click the Restore/Reactivate Purchase button (Get Premium-Restore/Reactivate Purchase).
   Not resolved? Proceed to step 2.
2. Completely uninstall the Tät If you also have the Tät-m app installed, please uninstall that as well. Then download Tät again from the App Store / Google Play. Click the Restore/Reactivate Purchase button again.
3. For Android users: If reinstalling does not help and you have already tried clicking Restore/Reactivate Purchase, you can try clearing the app’s data manually by going to Settings > Apps > Tät > Storage.
4. If none of the above steps resolve the issue, please send us a screenshot of your user device ID, which can be found at the bottom of the About page in the app. If you receive an error message, please include a screenshot of that as well. Please use our contact page for sending information. We can then forward the information to our technicians for further investigation.