Frequently asked questions

Sometimes it may take some time for the store to acknowledge the payment. Please wait a couple of minutes and then restart the app. The phone must have an internet connection to acknowledge the payment transaction.

iPhone SE, iPhone 8 and earlier, and iPod touch

  1. Double-click the Home button to show your most recently used apps. 
  2. Swipe right or left to find the app that you want to close.  
  3. Swipe up on the app’s preview to close the app.

 

iPhone X and later

  1. From the Home Screen, swipe up from the bottom of the screen and pause in the middle of the screen.
  2. Swipe right or left to find the app that you want to close.  
  3. Swipe up on the app’s preview to close the app. 



 iOS (iPhone eller iPad)

  1. Open the Settings app.
  2. Tap your name.
  3. Tap Subscriptions.
  4. Tap the Tät subscription.
  5. Tap Cancel subscription.

 

Android

Via Google Play

  1. Open the Google Play app.
  2. At the top right, tap the profile icon.
  3. Tap Payments & subscriptions.
  4. Tap Subscriptions.
  5. Select the Tät subscription.
  6. Tap Cancel subscription.
  7. Follow the instructions.

 Via the Tät app

  1. Open the Tät app.
  2. Go to Settings.
  3. Scroll down to the Premium section and tap the button ”Handle subscription”.
  4. Select the Tät subscription.
  5. Tap Cancel subscription.
  6. Follow the instructions.



This can occur if the app does not have access to unrestricted data usage. To allow this, follow the steps below.

1.Long press on the app’s icon and tap on the info icon in the menu that appears.

2.Go to Mobile data/Data usage and enable the switches for Background data and Unrestricted data usage.

If you have chosen a security code, it is only required when the app has been turned off or inactive for a longer period of time. Only putting the app in the background for a short period will not be enough.